Summary

Welcome to the Supplier Knowledge Base.

This guide will help you understand the key steps required to work with us efficiently. Please follow the instructions in each section to ensure smooth operations.

1. Supplier Registration

  • Complete your company profile with business, contact, bank, and legal details.

  • Upload mandatory documents (Trade License, VAT Certificate, Bank Letter).

  • Submit for approval to activate your supplier account.

2. Uploading Proforma Invoice (PI)

  • Attach PI to the respective Purchase Order.

  • Ensure PI includes all necessary details: item codes, descriptions, prices, quantities, and payment terms.

  • Upload through the supplier portal for faster processing.

3. High-Definition (HD) Product Images

  • Upload clear, high-resolution images for all products.

  • Ensure images show multiple angles and follow the product photography guidelines.

  • Proper images help improve product visibility and customer trust.

4. Carton Marking

  • Follow standard carton marking guidelines (Supplier name, PO number, Item code, Quantity, Country of Origin, etc.).

  • Use durable, legible labels.

  • Ensure compliance to avoid delays in warehouse receiving.

5. Different Dockets

  • Submit required shipping and compliance dockets (packing list, delivery note, invoice, etc.).

  • Each docket should be correctly labeled and uploaded to the portal.

  • This helps in smooth customs clearance and goods receiving.

6. Support & Help

  • If you face issues, refer to the troubleshooting section in this knowledge base.

  • Contact the supplier support team for urgent assistance.

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